Most complete bicycles are sent from our local warehouse (USA warehouse) and most accessories & parts are sent from China.
Polarna Ebike offer free shipping, which is free everywhere within the lower 48 states. We are currently not shipping to Alaska、Hawaii or any territory or jurisdiction outside of the contiguous United States
Please allow 1-2 business days to process your order after being placed online. Tracking information will be sent to your email address once order is shipped. If this time is exceeded, please contact our customer service at Contact Us Form.
Due to an increased volume of packages they are receiving, FedEx is currently greatly affected, the efficiency will be lower than normal. FedEx suggest us that we can shift volume to an alternative provider. Our warehouse tried their best to maintain a good cooperative relationship with FedEx and UPS. We have signed an alternative shipping agreement with UPS to ship your items as soon as possible without waiting for FedEx Ground.
The package will be deliveried around 5-12 business days. But now for COVID-19. It could happen many uncertain problems. We sincerely hope that you can receive the package soon.
When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact our customer service team at email@example.com along with a description of the item and your order number.
*Please note, tracking can take around 24-48 hours to update after dispatch
If you want to pick up the bike directly from our warehouse, you need to contact us to set up a pick-up date and time via email firstname.lastname@example.org
Most orders are generally shipped without requiring a signature at delivery. If your package requires a signature, or if you are worried about leaving a package unattended on your doorstep, you can try leaving a note on your front door asking UPS to leave your package with a neighbor.