Polarna Ebike Warranty
Every Polarna Ebike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent.
Note: The warranty applies only to original owners and is not transferable.
WHAT ABOUT WARRANTY ON Polarna Ebike ?
Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes (excluding brake pads), lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display (excluding damage due to water), kickstand, reflectors, and hardware. (Parts damaged during use after seven days need to be charged.)
The battery warranty does not include damage from power surges, use an improper charger, improper maintenance or other such misuse, normal wear, or water damage.
The warranty does not cover an incorrect assembly or installation of the product by the user; an improper or negligent use, operation or transformation of the product; a maintenance contrary to the maintenance instructions of the product (eg. lack of maintenance of the brakes); normal wear and tear; defects inherent to the normal useful life or service life of the product, such as a flat battery that can be replaced by the consumer; damages or defects due to accidents.
Polarna Ebike batteries are covered by a 1 year prorated warranty.
During 1 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first 1 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 1-year warranty based on the pro-rated purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly Polarna Ebike Pro only.
Polarna Ebike Limited Warranty
Polarna’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 14 days period from the date of original purchase. Wear and tear is not covered under warranty. (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight).
This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
Can I reconfigure the bike?
Every Polarna Ebike is rigorously tested（programed） before leaving the factory, and we guarantee it is a high-quality product. We do not recommend you to reprogram it. The warranty does not cover an improper or negligent use.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Shipping damage must be reported to Polarna Ebike within 7 days of shipment arrival. we will not accept Shipping Damage Claims later than 7 days from receipt of products.
You are responsible for your own actions while using an electric bike. Polarna Ebike is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.
What Will We Do to Correct Problems with Your Bike?
If a component is deemed to be defective or damaged without user error we will issue a replacement part, please contact us immediately after shipment arrival. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
What do you need to do?
Step 1 - Contact Polarna Ebike Customer Care team firstname.lastname@example.org
Step 2 - Provide photo, video and other details as requested by Polarna Ebike.
Step 3 - Polarna Ebike Customer Care team will reply you asap
Note: Polarna Ebike will not replace any part without first inspecting photos or video of the damaged part.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.