FAQS

This is the FAQ page for order-related & general questions.

1.What kind of payment method do you accept?

We accept Paypal and credit card payments, you can choose a method you like during checkout.

2.Will I receive the bike fully assembled?

The Polarna Ebike will arrive at your doorstep 95% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is unfold the bicycle, and after adjusting the handlebars and seats, lock the folder tightly. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.

3.What kind of warranty does Polarna Ebike offer?

You can learn about our warranty by clicking here.

4.How long is shipping?

Please allow 1-2 business days to process your order after being placed online.Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping, You can learn about our warranty by clicking - shipping policy

5.What if the products I received are damaged/defective?

If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email to sales@polarnaebike.com. Please attach any relevant videos or photos showing your issue so the specialists can best assist you. 

6.Can this bike use in winter? Or which temperature can it work?

Our folding Snow e-bike can be used in winter or snow weather. Working temperature range: -20°C-40°C(-4°F-104°F). Reminder: Do not ride more than 7 miles in a single trip at high temperatures.

7.Is the display waterproof ?